Customer Service Rep

Location: City of Rochester

Customer Service Rep# Customer Service Rep Hot JobROC - Rochester, NY 14606## Overview Salary Range $20.00 - $21.00 Hourly Position Type Full-Time/Part-Time Job Shift Day Category Customer  Service## Description
** Customer Service Representative (CSR)
**** Job Overview
** Stellar Roofing is a premier residential roofing company dedicated to delivering quality workmanship, integrity, and exceptional customer service. In this role, you’ll be at the heart of our customer experience, serving as a primary point of contact and helping shape every interaction our clients have with Stellar Roofing. You’ll connect with customers, answer their questions, coordinate appointments, and jump in to resolve issues—making sure every person who reaches out to us feels supported, informed, and confident from start to finish.

We are looking to fulfill this position with someone looking for part-time or full-time (30 hours/week) options with flexible scheduling. Ideally, we’re seeking someone who can work three 10-hour days (Monday, Tuesday, and Wednesday) plus one 4-hour Saturday shift per month—giving you full-time hours with built-in long weekends most weeks.
** Key Responsibilities
*** Serve as the first point of contact for customers via phone, email, and chat
* Answer questions about services, appointments, warranties, and project timelines
* Schedule inspections, follow-ups, and service appointments
* Update and maintain customer records in CRM systems
* Coordinate communication between sales, production, and service teams
* Assist with managing customer concerns, complaints, and feedback
* Follow up with customers’ post-installation to ensure satisfaction
* Support office staff and leadership with administrative tasks as needed## Qualifications
** Qualifications
* ** 1+ years of customer service or administrative experience (construction/home services a plus)
* Excellent verbal and written communication skills
* Professional, calm, and empathetic demeanor when handling customer inquiries
* Strong organizational and time-management skills
* Comfortable using CRM software, email, and phone systems
* Ability to work independently and as part of a team
* High school diploma or equivalent (associate or bachelor’s degree a plus)
** Benefits:
*** 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Vision insurance
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