Technical Support & Dispatch - FT

Details:

• Schedule:
  
  Monday-Friday, 8 AM-5 PM
• Pay: $17-18/hr
• Full benefits upon permanent hire
• Great opportunity to start a career in office work

As a Service Dispatcher, you'll play a key role in ensuring smooth operations by coordinating service technicians, resolving customer inquiries, and maintaining accurate records. You'll prioritize calls, handle escalations, and provide excellent customer support.

• Dispatch service technicians promptly, minimizing response times and ensuring efficiency.
• Document dispatch activities accurately using automated systems.
• Resolve customer service issues and expedite complex inquiries when needed.
• Maintain and update customer records; assist with billing and account inquiries.
• Expedite parts orders, process supply requests, and support contract administration.
• Handle customer calls with professionalism and provide timely resolutions.
  
  Perform additional responsibilities as assigned.

• Experience: 3+ years in dispatch or customer service troubleshooting roles.
• Education: High School Diploma or equivalent.
• Skills:
  • Proficient in Microsoft Suite (Excel, Word).
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Self-motivated and detail-oriented.