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Implementation & Customer Success Specialist

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: VisualDx
Full Time position
Listed on 2026-08-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 65000 - 90000 USD Yearly USD 65000.00 90000.00 YEAR
Job Description & How to Apply Below
Location: City of Rochester

Visual Dx is seeking a Customer Success & Implementation Specialist to coordinate onboarding and implementation projects. You will manage small-to-mid sized accounts, lead training sessions, and collaborate with Success, Implementation, Finance, Sales, and Product teams to drive adoption and renewals.

The role emphasizes process improvement, cross-functional collaboration, and building long-term customer relationships while ensuring a positive lifecycle experience.

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