Lead Field Customer Service Analyst
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-08-13
Listing for:
ROCHESTER GAS & ELEC CORP
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Rochester Gas & Elec Corp in Rochester, NY seeks a Lead Analyst – Field Customer Service to investigate metering and billing concerns requiring field activity. Responsibilities include researching CRM data, communicating findings to customers and property owners, and handling complex meter-related investigations.
The role emphasizes strong customer service, analytical thinking, and collaboration with teams.
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