Automotive Service Appointment Coordinator

Description Service Appointment Coordinator

Rochester, NY

Join Our Elite Team!

Compensation: $37,000 - $45,000 annually

Ralph Honda is seeking a Service Appointment Coordinator to join the service team. This role will be part of the service team for customers interested in scheduling appointments for vehicle service and maintenance. You will be responsible for assisting customers with their inquiries online and over the phone. You will be utilizing our technologies and processes to provide relevant information, answer questions and schedule service appointments accordingly.

Ralph Honda offers a competitive compensation and benefits package, which includes:

• Competitive compensation program
• Group Healthcare / Vision Plan
• Group Dental Plan
• 401K Retirement Plan
• Additional Insurance such Disability and Life
• Paid Time Off
• Comprehensive company training program
• Accelerated career advancement

• Receive inbound service calls from current and potential customers and coordinate an appointment time based on current availability.
• Place outbound follow-up calls to service leads and coordinate with customers to schedule an appointment.
• Answer live chats and coordinate service appointments with customers over website chat and via text messaging
• Enter all appointment information accurately into the scheduling system
• Assist customers with any technical issues experienced with the website and elevate any issues to management appropriately.
• Perform basic account maintenance activities such as updating customer information (name, address, email address, phone number, etc.)
• Meet quality assurance requirements and other key performance metrics.

Service Appointment Coordinators are expected to:

• Deliver exceptional customer service on every interaction.
• Schedule accurate, high-quality service appointments.
• Maintain complete and accurate customer records.
• Follow all call, text, and email processes established by the dealership.
• Support dealership CSI objectives.
• Maintain professionalism and a positive customer experience.

• Excellent interpersonal, written, and oral communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Must possess and be able to demonstrate strong influencing and closing skills.
• Ability to learn and navigate new software quickly
• Ability to type 30 wpm+
• Bachelor's Degree preferred, but not required
• Previous call center experience a plus, but not required
• Previous automotive experience a plus, not required
• Previous experience with Reynolds & Reynolds DMS software ERA Ignite or FOCUS a plus, not required
• The ability to translate, or bilingual English-Spanish a plus!

Must be at least 18 years of age

Ralph Honda is an Equal Opportunity Employer.

Welcome to Ralph Honda!

At Ralph Honda, located in Rochester, between Buffalo and Syracuse, we are your Rochester Honda dealer destination. Ralph offers Upstate and Western NY a large inventory of quality new & used vehicles, trucks, SUVs, and passenger vans.

Our experienced sales staff, along with our expert finance department, works with you to select and finance the vehicle that best meets your needs and lifestyle.

As a full service dealer, we provide an on site service & parts department and collision department readily available to aid in the maintenance of your vehicle. With our trained technicians you are always in good hands.

Whether you're searching for a new or pre-owned vehicle, researching financing options, or looking for a quick quote on a vehicle, our friendly staff is ready to provide you with whatever assistance you need.

Stop by Ralph Honda and test drive one of our cars or SUVs today! Please Contact us, or call with any questions, or for a no-hassle Quick Quote.

The Ralph Mission Statement

Build client relationships for life by providing customer services that exceed all expectations, through dedicated, knowledgeable employees who are always respectful to our customers and appreciative of their business.

This position is currently accepting applications.