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P&C Insurance Services Specialist: Customer Advocate
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-08-14
Listing for:
Paychex Deutschland GmbH
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Paychex is seeking a Customer Service Representative to provide phone, email, and chat support for Paychex products under guidance, ensuring good customer relations and fair resolution of claims and complaints in line with Paychex policies.
The role involves delivering quality service via phone, email, chat, and other channels, following up on items per SLAs, using HRIS/Salesforce/Flex/Core Advanced/ORS, and maintaining documentation of all client interactions. A Bachelor's Degree is preferred.
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