Call Center Representative II
Job in
Rochester, Monroe County, New York, 14618, USA
Listed on 2026-08-18
Listing for:
University of Rochester
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Answers high volume inbound inquiries by phone, email, and other interfaces;
Schedules patient appointments and responds to inquiries;
Uses Electronic Medical Record systems to document and access information;
Escalates to administrators or on-call physicians as needed;
Protects confidentiality and adheres to protocols while handling sensitive information
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