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Customer Experience Specialist — Growth & Impact

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: Paychex
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 25026 - 35643 USD Yearly USD 25026.00 35643.00 YEAR
Job Description & How to Apply Below
Location: City of Rochester

Paychex is hiring a customer service professional to support one or more Paychex products. You will handle inquiries by phone, email, chat, and other channels, ensuring timely resolution and adherence to service levels.

You will build product knowledge, follow processes, document interactions, and mentor teammates, while maintaining strong data input and organizational skills in a fast-paced environment.

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