Hybrid Banking Support Specialist — Customer Experience
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-08-22
Listing for:
Metropolitan Commercial Bank
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Metropolitan Commercial Bank is seeking a Contact Center Associate to be the primary contact for our clients, delivering exceptional service and guiding customers toward financial wellness.
In this role you will answer questions, solve problems, and support Retail and Business clients via phone, email, and chat, while maintaining high customer satisfaction.
The position follows a 4-day in-office schedule with 1 remote day, offering a compensation range of $70k–$75k annually plus benefits.
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