Seasonal Customer Experience & NPS Lead
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-08-29
Listing for:
Hertz
Full Time, Seasonal/Temporary
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
Hertz is seeking a Seasonal Customer Service Associate to deliver exceptional counter service, resolve issues, and foster guest satisfaction. The role emphasizes NPS liaison duties, performance communications, and coaching staff to understand customer needs.
Responsibilities include analyzing NPS results, implementing improvement plans, and ensuring compliance with corporate policies. This position supports retention and delivers a high hospitality standard at the rental counter.
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