Customer Experience Specialist — Fast-Paced, Solutions‑Focused
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-08-31
Listing for:
EIS, Inc.
Full Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
EIS, Inc. is seeking a Customer Service Specialist in Rochester, NY, to learn and support the Sales and Customer Service processes and help customers navigate the redesigned site.
You will respond promptly to inquiries, troubleshoot issues, and escalate complex cases to appropriate departments, while handling returns, credits, and order-related tasks. Ideal candidates are digitally savvy, customer-focused, with strong communication skills and the ability to work in a team and fast-paced
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