Banking Customer Support Specialist
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for:
Socket.dev
Full Time
position
Listed on 2026-09-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Technical Support, Customer Success Management
Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly
USD
32000.00
42000.00
YEAR
Job Description & How to Apply Below
Position Title: Customer Contact Center – Inbound Associate
Reports To: Customer Contact Center Inbound Manager or Team Leader
- Inbound
Department: Customer Contact Center
FLSA Status: Non-Exempt
Purpose
Five Star Bank is seeking motivated candidates to fulfill the position of Customer Contact Center – Inbound Associate. This position will act as first line of contact and trusted consultant to our customers. The Customer Contact Center – Inbound Associate will work directly with our customers to meet their needs and provide the best customer service.
Supervisory Responsibilities
Degree of Supervision Received: Moderate
- Supervision Received (title): Customer Contact Center Inbound Manager or Contact Center Team Leader
- Inbound
Degree of Supervision Given: NA
- Supervision Given to (Titles): NA
Essential Functions
Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls.Answer customer inquiries concerning bank operations, regulations, transaction processing, electronic services, marketing, and promotional activitiesIdentify customer needs and suggest appropriate products and services to meet their needs.Utilize technology to support and troubleshoot online services, gather information, and track customer interactions.Use critical thinking to remain solution-focused.Identify opportunities to help our customers and grow our business.Follow bank policies, procedures, all applicable laws, regulations and compliance.Flexibility to work various shifts including evenings, weekends, and holidays.Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.This job description is not exhaustive. The [Job Title] may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.Job Related Qualifications – Education and Prior Experience
Required:
- Education: High School Diploma or Equivalent
- Prior
Experience:
3 years Customer Experience, Contact Center
Preferred:
- Education: High School Diploma/Associate Degree
- Prior
Experience:
5 years Customer Experience, Contact Center
Competencies
Excellent communication skills (both verbal and written).Strong customer-service skills.Ability to organize and prioritize to meet deadlines.Bank experience preferred.Proficiency in Windows based and Microsoft office applications.Physical Requirements
Able to regularly sit for prolonged periods of time.Able to travel:Extensive computer usage is required.Ability to work:Weekends:Schedule:
Monday through Friday, 9:30 AM to 6:30 PM. This position will also provide backup coverage for shifts scheduled from 10:00 AM to 7:00 PM as needed.
Additional Requirements:
This role participates in a rotating Saturday schedule (8:00 AM to 2:00 PM) and rotating holiday coverage (8:00 AM to 5:00 PM).
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