Customer Service Executive

Are you an experienced Customer Service or Client Services professional with a background in print management?

We are recruiting for an established and successful print management company based in Rochester, looking for an experienced Customer Service Executive to join their team on a permanent basis.

This is an excellent opportunity for someone who has a strong understanding of the print industry, enjoys working closely with clients and is confident managing orders from initial enquiry through to completion.

Working as part of a busy customer service team, you will act as a key link between clients, the sales team, production and other internal departments, ensuring orders are processed accurately, efficiently and delivered to the required deadlines.

• Acting as a key point of contact between customers, sales and internal departments
• Managing client communication via telephone, email and face-to-face
• Processing and raising print orders and monitoring their progress
• Liaising with production and internal teams to ensure deadlines are met
• Chasing orders and keeping customers updated
• Managing and resolving customer queries and potential account issues
• Understanding customer requirements and identifying suitable print solutions
• Supporting the Department Manager and wider team
• Providing general administration and order management support
• Working proactively to identify and resolve problems
• Managing multiple orders and priorities within a fast-paced environment

The successful candidate will have:

• Previous experience within print management or a print-related customer service/client services role
• A strong understanding of the print production and order process
• Experience managing customer print orders from enquiry through to completion
• Excellent telephone, email and face-to-face communication skills
• Strong administration and organisational skills
• The ability to manage multiple customer requirements and production deadlines
• Excellent attention to detail
• A proactive and solutions-focused approach
• The confidence to negotiate and manage potential account issues
• Excellent time management and the ability to work under pressure
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word
• A willingness to learn, undertake training and develop within the role