Client Service Representative- Shipping​/Receiving

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Main Responsibilities:

- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

Shipping/Receiving:

-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.

-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.

-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.

Mail/Courier Services:

-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.

-Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc).

-Researches and routes unidentified and generic mail.

-Receives, logs, delivers and tracks messenger items.

-Responds to customer requests.

-Performs routine upkeep of equipment.

-Records and tracks customer inquiries and fulfillment of requests.

Device Maintenance:

-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.

-Follows daily, established maintenance processes and procedures.

-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.

-Evaluates equipment issues and notifies service department if unable to resolve.

-Delivers paper.

-Assists end-users in basic functionality of equipment.

-Records meter reads.

-Maintains service activity reports.

-Monitors supplies and restocks inventory.

Reception/Office Services:

-Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.

-Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.

-May also be responsible for copy/binding/copier maintenance.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $17.20 to $23.37/ hr

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
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