Dental Treatment Coordinator

As a community, the University of Rochester is defined by a deep commitment to Meliora
- Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Worker Subtype:
Regular

Full time

40

920720 EIOH General Dentistry

UR
- Day (United States of America)

UR URCA 205 H

$20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Manages and monitors dental status and financial compliance for the dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate tracking of dental records, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion.

• Exercising tact, initiative, and independent judgment, makes decisions using approved Dentistry procedures regarding the security of complex, high-dollar, dental accounts. Ensures the accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization. Negotiates down payments and authorizes repayment status for high-dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment-due reminders.
• Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals. Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues. Collaborates with all members of the dental care team to facilitate superior communication with the patient for the best treatment outcomes. Maintains good working relationships with other Dentistry care providers, Billing, and front-line staff to coordinate referrals and other treatments relevant to the patient's overall dental treatment plan.
• Serves as primary contact to billing personnel, care providers, practice management, and administrators to resolve patient concerns. Performs check-in and check-out procedures. Processes payment. Makes referrals to Social Work as deemed necessary. Contacts referred patients, registers, and schedules New Patient Referral appointments. Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirements.
• Responsible for insurance pre-authorization. Initiates insurance referral, verification, and/or service authorization in advance of treatment through a review of dental insurance benefits and requirements.
• Performs other duties for supervisor as directed, including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures.
• Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities. Acts as an authority in the absence of leadership, exercising good judgment and tact.
• Othe…