Senior Field Service Representative

Eaton's Engineering Service & Systems Division is seeking a Senior Field Service Representative to join our team.

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

The expected annual salary range for this role is $84000 - $123000 a year. A company vehicle and cell phone is provided. This role can be located in Rochester, NY or East Syracuse, NY. Anticipated travel for this role will be 50%.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

In this role, you will

* Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies

* Manage small projects independently and lead FSR teams on larger projects

* Generate timely and accurate service reports on work, product performance, and warranties

* Provide recommendations for improved electrical systems

* Cultivate strong relationships with customers, team members, and partners

* Mentor less experienced technicians

* Utilize digital tools for remote work, including laptops, iPads, IR cameras, Google Glasses, MS Teams, and more

Qualifications:

Basic qualifications

* High school diploma or higher with a minimum of 3 years of experience testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 7 or more years of experience evaluating and servicing electrical distribution or control systems

* Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems

* Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

* No relocation offered, candidates within 75-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

* This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

Preferred qualifications

* Associate degree or higher from an accredited institution

* Bachelor's degree in Engineering from an accredited institution

* Electrical or General Contractor's License

* Professional Engineering License

* Experience performing power quality measurements, troubleshooting, analysis as well as protective relays

* NICET/NETA certification

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Skills:

Position success criteria

* Successfully complete and maintain compliance with Eaton's safety program and policy;
This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter

* Submit to periodic customer required background and drug screenings

* Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements

* This position requires you to drive an Eaton vehicle

* Must be able and willing to obtain Department of Transportation (Use the "Apply for this Job" box below). qualification and comply with all DOT regulatory requirements, if required

* Understands 3-phase power systems and low, medium, and high voltage power distribution equipment

* Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull  50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels

* Ability to obtain and maintain a valid TWIC card

* Proficient with hand and power tools for equipment assembly

* Strong problem-solving and logical thinking skills

* Works well under time constraints and in stressful situations

* Explain technical problems and solutions

* Collaborates effectively with the team to meet project deadlines

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons…