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Product Support Engineer

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: SEBENZA LLC,
Full Time position
Listed on 2026-05-25
Job specializations:
  • Engineering
    Electronics Engineer, Electrical Engineering, Electronics Technician, Manufacturing Engineer
Salary/Wage Range or Industry Benchmark: 95000 - 160000 USD Yearly USD 95000.00 160000.00 YEAR
Job Description & How to Apply Below
Location: City of Rochester

Are you an experienced Electrical Engineer who enjoys solving complex problems at the intersection of
** analog, digital, and RF systems**? We’re partnering with a
** highly respected organization in the advanced communications space
** to identify a Product Support Engineer who will play a critical role in sustaining and launching high‑reliability electronic products.

This position offers hands‑on technical depth, cross‑functional collaboration, and the chance to influence products from early production through full lifecycle—without being stuck behind a desk.

What You’ll Do

In this role, you’ll act as a bridge between design engineering and manufacturing, working closely with multidisciplinary teams to ensure products perform as intended in real‑world conditions.

  • Troubleshooting electronic assemblies to the
    ** component level** (analog, digital, and/or RF)
  • Investigating production yield issues and driving root‑cause analysis
  • Designing and executing engineering experiments to validate solutions
  • Supporting new product introductions and resolving prototype issues
  • Identifying and qualifying alternate components to address shortages or obsolescence
  • Recommending design, process, and test improvements to enhance quality and throughput
  • Partnering with Quality and Supply Chain on material and manufacturing issues
  • Providing technical guidance and leadership to technicians and junior engineers

You’ll work in a lab environment closely connected to manufacturing, with access to industry‑standard test equipment and real hardware—not simulations alone.

What We’re Looking For
  • Bachelor’s degree in electrical engineering (or equivalent experience)
  • 6+ years of relevant experience (less with an advanced degree; more without a degree)
  • Strong hands‑on troubleshooting skills at the board and component level
  • Experience analyzing and supporting analog, digital, and/or RF circuitry
  • Comfort working independently while collaborating across teams
  • Ability to lead small technical efforts and mentor others
  • Eligibility to obtain a U.S. Security Clearance (no clearance required to start)
  • Experience with complex communication systems, manufacturing environments, or component qualification is a plus—but not required.
Why This Role Stands Out
  • Work on
    ** mission‑critical electronic products
    ** with long‑term impact
  • High technical ownership without people‑management burden
  • Stable, well‑funded environment with strong engineering culture
  • Competitive compensation, full benefits, and relocation support if needed
Compensation

Target base salary range: **$95,000–$160,000** (flexible based on experience and location), plus a comprehensive benefits package.

Ready to Explore This Opportunity?

If you’re a problem‑solver who enjoys digging deep into hardware issues and wants exposure to advanced electronics in a highly respected, confidential environment, we’d like to talk.

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