Technical Product Support Engineer - RF systems; HW and FW

Overview

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

If you want to push the boundaries of materials science and engineering to create next-generation technology, join us to deliver material innovation that changes the world.

• Salary: $ – $
• Location:
  
  Austin, TX;
  Rochester, NY;
  Santa Clara, CA
• Benefits: supportive work culture; opportunities to learn, develop, and grow; programs and support for personal and professional growth; comprehensive health and wellness benefits.

Requires specialized depth and/or breadth of expertise. Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.

• Participate in new product introductions and early learning shipments.
• Resolve critical long-term customer issues with upper management and identify special projects for successful implementation.
• Responsible for product hardware performance at a specific customer.
• Provide third-level escalation for hardware and software stability issues.
• Drive failure analysis to identify long-term technical issues, create resolution plans, and develop design corrections.
• Provide alpha and beta site support for installation, operation, calibration, service, and testing of new hardware, processes, or software.
• Initiate and review engineering change orders to ensure data supports fixes and follow up with communication to the field.
• Engage in technical dialogue with the customer for escalations or availability requests.
• Generate and present system performance data including MTBF, MTBI and availability; report process data and I/W spending analysis.
• Support GPS in generating documentation such as CENs and BKMs; create and review documentation covering technical improvements, system upgrades, and support plans.
• Present at customer level and ensure field implementation.
• Organize and manage on-site training for early learning shipments and new product introductions; audience includes internal and external engineers.
• Enhance local team technical knowledge through knowledge transfer from BU to the account.
• Sustain engineering responsibilities: provide lifecycle ownership for released products, implement hardware changes for design issues or component obsolescence, diagnose, fix, and validate firmware bugs to ensure product stability, quality, and manufacturability.

• Demonstrates depth and/or breadth of expertise related to RF systems (hardware and firmware)
• Ability to troubleshoot to component level
• Perform data analysis using MATLAB, Python, or similar utilities
• Experience in firmware/software test development using Robot Framework or Pytest
• Knowledge of C/C++ embedded firmware design with RTOS
• Skilled in Python script development
• Knowledge of industrial communication standards such as Ether
  
  CAT would be a plus

• Interprets internal and external business challenges and recommends best practices to improve products, processes or services
• Ability to deliver presentations to internal and external customers

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity
• Ambitious, motivated individual who initiates projects and works efficiently without needing supervision

• Leads others to solve complex problems; uses sophisticated analytical thinking to exercise judgment and identify innovative solutions

• Impacts achievement of customer, operational, project or service objectives; work is guided by functional policies

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Bachelor's Degree in Electrical Engineering, Computer Engineering, Computer Science, or higher education.

7 – 10 Years of relevant experience.

Up to 25% domestic travel.

• Time Type:
  Full time
• Employee Type:
  Assignee / Regular
• Travel:
  Yes, 25% of the Time
• Relocation Eligible:
  Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer. Qualified…