Buyers Assistant Production
Listed on 2026-07-16
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Entertainment & Gaming
Customer Service Rep
Location: City of Rochester
6043 - Rochester - 3600 West Henrietta Rd, Rochester, New York, 14623
General
Summary:
Responsible for delivering exceptional customer service, assisting with customer transfers, lot merchandising, securing vehicles, and assisting Merchandising team with additional daily functions.
- Perform quality and timely imaging of Retail and Wholesale vehicles for Car Max websites.
- Complete vehicle secures, including reading and verifying appraisal entry information for any discrepancies.
- Complete vehicle walkarounds, transfers and confirmations; including communicating information accurately and in a timely manner.
- Assist Merchandising Department in accurately optioning Car Max inventory.
- Partner with Inventory and Sales Departments with lot staging, as needed.
- Assist the Merchandising Department with projects and office duties, as needed.
- Complete assigned tasks independently and follow up after completion.
- Provide Car Max Auctions support including imaging, staging, scanning, and auction day support, as needed.
Work requires ability to:
- Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
- Read, interpret, and transcribe data to maintain accurate records.
- Multi-task in a high energy, fast‑pace work environment.
- Speak and listen effectively when dealing with internal and external customers.
- Function effectively within other departments in a team‑oriented environment.
- Successfully complete all required training.
- Position requires a valid driver’s license.
- Requires walking, bending, or standing for extended periods of time.
- Ability to work outdoors or in any inclement weather for several hours.
- Flexible work hours with shifts that may include nights, weekends, holidays.
- Requires Car Max work clothing to be always worn when working in the store (acquired through Car Max World).
- Adhere to all Car Max policies including Attendance, Proper Recording of Time, Asset Protection, EH&S, and Standards of Professional Appearance.
Primarily working in an outdoor environment; may include working at times in noisy and/or inclement weather conditions.
BenefitsExcept as otherwise required by state law, Car Max Associates are entitled to the following paid sick, vacation, and holiday time.
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our Car Max Benefits website.
Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.
CompensationThe hourly rate for this position is: $16.80 - $26.80
Car Max is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at Car Max is at‑will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or Car Max. This at‑will employment relationship will remain in effect throughout an associate's employment with Car Max unless it is modified by a specific, express written employment contract that is signed by an officer of Car Max and the associate.
This at‑will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
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