Event Manager

The Event Manager reports to the Director of Sales, the Executive Director and once hired, the Director of Event Services and serves as the primary planner and coordinator for assigned events following the sales turnover process. This position is responsible for event planning, client management, food and beverage planning, event documentation, operational coordination, event execution, and post event closeout activities.

The Event Manager assumes ownership of assigned events following turnover from the Sales Department and serves as the primary point of contact for clients throughout the planning and execution process. The position works closely with Event Services, Operations, Food and Beverage, Sales, Business Analytics, contractors, vendors, and external partners to ensure successful event execution and exceptional client service.

Responsibilities include client planning meetings, event documentation, event order administration, food and beverage planning, operational readiness coordination, event execution, event settlements, compliance documentation, forecasting updates for assigned events, carrying out departmental directives, and performing such other duties as required by the Director of Event Services.

• Assist the Director of Event Services in the administration and execution of departmental goals and objectives.
• Carry out directives of the Director of Event Services in a timely and professional manner.
• Demonstrate accountability, follow-through, and sound judgment in all assigned responsibilities.
• Support departmental initiatives, special projects, and organizational objectives as assigned.
• Perform all other duties as assigned by the Director of Event Services.

• Assume ownership of assigned events following the sales turnover process.
• Serve as the primary point of contact for assigned clients throughout the planning and execution process.
• Conduct planning meetings, site visits, event reviews, and client consultations.
• Develop event timelines, schedules, operational plans, and planning milestones.
• Coordinate client requests and manage event changes while evaluating operational, financial, and logistical impacts.
• Ensure all client expectations, contractual commitments, and event requirements are accurately communicated to internal departments.
• Develop and maintain productive working relationships with clients, exhibitors, vendors, contractors, and event stakeholders.
• Promote exceptional customer service and client satisfaction throughout the event lifecycle.

• Create, maintain, and update event documentation within Momentus and other approved systems.
• Prepare and maintain Event Orders, event resumes, schedules, diagrams, and related planning documents.
• Ensure event information is complete, accurate, and distributed to appropriate departments in a timely manner.
• Document event changes and communicate updates to all affected departments and service providers.
• Maintain event records and supporting documentation in accordance with organizational standards.

• Serve as the primary client contact for food and beverage planning activities.
• Assist clients with menu development, service planning, banquet functions, concessions planning, and related food and beverage requirements.
• Coordinate banquet event orders, guarantees, concessions requirements, and event related food and beverage changes.
• Work closely with Food and Beverage leadership to ensure accurate planning and successful execution of food service operations.
• Communicate food and beverage requirements to appropriate departments and service providers.

• Coordinate event requirements with Operations, Engineering, Maintenance, Guest Services, Food and Beverage, Security, Business Analytics, contractors, vendors, and other service providers.
• Lead event readiness efforts to ensure all planning milestones, approvals, permits, documentation, staffing requirements, and operational needs are completed prior to event execution.
• Coordinate exhibitor requirements, vendor access, freight logistics, load in and load out activities, and facility services.
• Review and coordinate event floor plans to ensure compliance with operational, accessibility, safety, and facility requirements.
• Participate in operational planning meetings and readiness reviews to ensure successful event…