Member Service Representative

Overview

We are actively recruiting a Member Service Representative at the Mt.Hope branch. The position pays $21.00/hr - $22.00/hr, and is eligible for a quarterly incentive when goals are achieved. The Member Service Representative serves the financial needs of members professionally, efficiently and confidentially. Actively promotes all AFCU products and services while exceeding defined sales goals. You will maintain a friendly, approachable and professional attitude in servicing members according to credit union expectations;

businesslike appearance.

• Maintain current knowledge of all credit union policies, products, procedures and related services, and advise members on those that best meet their needs. Open and accurately service members with accounts and general services.
• Maintain expertise and accuracy in processing various aspects of loan products and services—from application to disbursement and post-closing servicing; assist members with applications, repayment terms, credit reporting and related analyses.
• Accurately process routine transactions and loan applications in person, by phone and by mail. Assist other areas of the branch to maintain service levels and the operations of the branch (i.e., act as teller).
• Understand and assist with general branch operations, including opening/closing the branch; audit assistance; and participation in SEG and other sales activities to generate business.
• Attend in-house and assigned training as directed. Possess or obtain Notary commission within six months of employment. Ability to work independently in the absence of management for short periods of time. Achieve sales and other personal goals and efforts to help the branch achieve related goals. Actively participate in the coaching process.
• Support all aspects of branch sales, operations and servicing in the absence of management. In a SEG branch, the MSR is expected to assume greater responsibility. Assist management in maintaining defined audit, cash handling and cash ordering procedures. Order supplies from in-house and outside vendors.
• Assist in other branch operational duties. Operate independently in the absence of the Branch Manager. Perform other job-related duties as assigned (e.g., supplies).

• Ability to open/close the branch and participate in sales activities to generate business.
• Strong customer service orientation and ability to work independently in management's absence for short periods.
• Notary commission within six months of employment (or ability to obtain).
• Willingness to participate in training and coaching processes.
• Experience with branch operations, cash handling and basic accounting processes is desirable.