Student Account Rep IV

University of Rochester - 775 Library Road - Responsibilities:
Performs all functions of student account management (registration, payment, billing, collection, refunds, fees, deferments, waivers, vouchers, account holds, and past due account transactions) for specialized account assignment of matriculated and non-matriculated undergraduate and graduate students who have various and multiple financial obligations to the University.;
Serves as the primary contact for all students, parents, families, other university units and other outside, third parties concerning the status, activity and outstanding financial obligations to the university.;
Initiates and receives telephone and email inquiries on current, past due and delinquent student accounts.;
Analyzes account activity for problem identification, quantification and resolution.;
Verifies researches, analyzes and resolves complex discrepancies, disputes and payment conflicts.