Platform Support Analyst

About Us

RBC Rochdale provides investment research, portfolio management, macroeconomic outlook and strategic asset allocation to help clients meet their long‑term goals. RBC Rochdale, LLC is an SEC‑registered investment adviser and wholly‑owned subsidiary of City National Bank.

Works with branch and department colleagues on all aspects of the client on‑boarding process. Collaborates with Portfolio Management teams to process requests for new platform or existing accounts or the best way to transfer assets into the firm. Resolves inquiries and escalates as appropriate.

• Assist clients, partner Financial Advisors, Portfolio Manager Teams, and Platform (TAMP) partners with client on‑boarding and new account inquiries.
• Work on daily reports from platform partners to ensure onboarding data is accurate and solve for discrepancies in data; troubleshoot issues and follow up with developers on technical problems.
• Open new accounts and process daily Outstanding Actions Report and review KYC/AML for proper onboarding.
• Maintain database that houses all client, Financial Advisor, and partner firm contact information including the processing of all changes to partner’s broker‑dealer and/or RIA changes.
• Build strong relationships with Platform partners and internal Portfolio Management teams, including periodic meetings.
• Work with internal Client Service teams on ad‑hoc inquiries throughout the day and provide reporting as needed.
• Work with platform partners and billing team on fee files.
• Take on ad‑hoc team projects and remediation efforts as needed throughout the year.

• H.S. Diploma
• Minimum 2 years of experience in the investment management industry
• Minimum 2 years of experience using Microsoft Office applications

• Bachelor’s degree preferred
• Excellent computer literacy with proven proficiency in Microsoft Excel, Word and Power Point
• Excellent verbal and written communication skills

* Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications.

Starting base salary: $26.90 – $40.35 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

• Comprehensive healthcare coverage, including medical, dental and vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career development through tuition reimbursement and other internal upskilling and training resources.
• Valued time away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
• Career mobility support from a dedicated recruitment team.
• Colleague resource groups to support networking and community engagement.

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.