Lead Teller

Job Summary

Location:

3230 Chili Avenue – Rochester, New York 14624.

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. As a Lead Teller you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation.

Lead Tellers help observe and provide coaching to tellers to enhance the client experience and operational effectiveness and are responsible for day‑to‑day teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls.

• Embodies a strong client‑experience culture, being present with every client and teammate.
• Assumes responsibility for the efficient, accurate performance of teller functions and coaches tellers.
• Acts as a resource to identify and resolve more complex client‑servicing issues.
• Listens for clues for financial wellness opportunities during client conversations and appropriately transitions the clients to a banker.
• Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
• Attends and participates in in‑person morning huddles and end‑of‑day debriefs.
• Follows compliance, audit, and security procedures and balances cash drawer within balancing guidelines.
• Manages day‑to‑day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to enhance effectiveness, and overseeing branch operational standards.
• Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
• Supports the Branch Manager in onboarding and training new tellers.
• Works Saturdays as directed by management.
• Performs other duties as assigned; duties may change or new ones may be assigned at any time.

• Education:
  
  High School Diploma, GED, or equivalent business experience (required).
• Minimum 3 years of demonstrated superior client‑relationship skills (required).
• Minimum 3 years of experience in cash handling (required).
• Working knowledge of PC with Windows‑based applications and calculator (required).
• Demonstrated ability to lead, motivate, and foster teamwork (required).
• Demonstrated organizational skills while managing multiple tasks (required).

• Notary License (preferred).

• Prolonged standing (5‑8 hours per day), frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent forward reach.
• Lifting of 1–10 lbs. frequently, occasional lifting of up to 30 lbs.

Occasional operation of a motor vehicle with a valid driver’s licence.

Base hourly rate: $18.75 – $25.00 per hour.
Incentive compensation: may include production, commission, and/or discretionary incentives.

Eligible for a range of benefits, including health, dental, retirement, and additional employee‑friendly programs.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

10/07/2026