Commercial Deposit Support Specialist

Overview

The Commercial Deposit Support Specialist (DSS/CDSS) serves as a central point of contact, delivering exceptional support to ensure seamless management and servicing of commercial deposit accounts. This role requires an in-depth understanding of commercial deposit products, comprehensive legal documentation, operational systems, and customer needs, to provide tailored solutions and maintain a high level of client satisfaction. The role combines a client-focused mindset, operational accuracy, technical expertise, and a commitment to minimizing risk to customers and the bank, contributing to the overall success and trust of the bank’s commercial deposit services.

• Act as the primary contact for deposit servicing, maintaining strong relationships with clients and internal partners.
• Provide cross-regional support as needed.
• Handle account openings, maintenance, and service requests (e.g., stop payments, fee waivers, wires, transfers).
• Ensure compliance with documentation and disclosure requirements.
• Act as the first line of defense by authenticating users, monitoring suspicious activity, and supporting fraud recovery efforts.
• Escalate issues and ensure timely resolution.
• Lead BSA/AML/KYC processes, validate entity documentation, and ensure regulatory compliance.
• Maintain accurate customer records and resolve documentation infractions.
• Understand Treasury Management products and identify opportunities to support client needs.
• Collaborate with Treasury Management Consultants (TMC) and Relationship Managers (RM) to enhance client onboarding and product adoption.
• Monitor reports, resolve discrepancies, and support system outages.
• Maintain data integrity and adhere to internal policies and procedures.
• Capture and escalated client feedback.
• Conduct root cause analysis for complaints and ensure follow‑up.
• Open and monitor restricted accounts to ensure proper usage and compliance with required restraints.
• Process transactions in source systems during outages to minimize customer impact.
• Support specialty commercial business lines with additional responsibilities as needed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk‑related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

• Act as a key resource for internal and external stakeholders, proactively managing account servicing requests, resolving complex issues efficiently, and supporting operational excellence.
• Uphold the bank’s risk management framework by adhering to regulatory and procedural controls, acting as a first line of defense to safeguard the organization from unnecessary exposure to risk.

None.

• Associate’s degree with a minimum of 3 years related experience in the financial/banking industry, customer service, or equivalent.
• OR a combined minimum of 5 years higher education and/or work experience, including a minimum of 3 years related experience.
• Professional and clear written/verbal communication skills and attention to detail are necessary to deliver high‑quality service, while ensuring accuracy and timely completion.

• Bachelor’s Degree.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Ability to take initiative to work independently and as a team member.
• Self‑motivated, well‑organized individual.
• Ability to function professionally at many different levels (clients, management, and peers).
• Strong interpersonal skills necessary for business partner relationships within and outside the organization.

$26.00 - $43.34 Hourly (USD).

Rochester, New York, United States of America.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.