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Bilingual Universal Banker - Goodman Street Branch

Job in City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listing for: ESL Federal Credit Union
Full Time position
Listed on 2026-10-05
Job specializations:
  • Finance & Banking
    Bank Customer Service, Banking & Finance
Salary/Wage Range or Industry Benchmark: 22.02 USD Hourly USD 22.02 HOUR
Job Description & How to Apply Below
Location: City of Rochester

Schedule:

Monday
- Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Hours:

40

Schedule:

Monday
- Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$22.02 per hour + 10% premium for bilingual position

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose of Position:

This position is responsible to effectively and efficiently process customer transactions in a Branch environment, and provide appropriate recommendations to customers who may need guidance in identifying the right financial solutions for their financial needs in order to build long-term mutually beneficial relationships, achievement of business objectives, and increased awareness of ESL’s self-service and digital service offerings.

Accountabilities:

ESL is currently seeking a Bilingual Universal Banker for our Goodman Street office to provide excellent customer service through identifying member needs and completing transactions, while building relationships, achieving sales goals and creating a positive experience. In this position you will learn a variety of banking functions by conducting both Teller and Relationship Banker responsibilities.

As a Universal Banker at ESL you will:
  • Create a positive face to face member experience
  • Build long lasting relationships with members
  • Work in either a Teller or Relationship Banker position depending on the branch needs
  • Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
  • Help members recognize and obtain the most appropriate solutions for their financial needs
  • Educate and Refer a variety of products and services to members
  • Assist members with accounts, loans and maintenance
  • Learn about the banking and finance industry
  • Gain exposure to career opportunities at ESL
Qualifications:
  • One year in sales/service in the financial services or comparable industry
  • High School diploma or High School equivalency diploma required
  • Bilingual English/ Spanish Speaking proficiency required
  • Strong, communication, problem solving and decision making abilities
  • Prior Sales Experience preferred
  • A high degree of flexibility to support branch needs
  • Proficient in building customer and peer relationships
  • Proficient in PC applications
  • Understanding of banking products and services preferred
  • Notary preferred; if not obtain within 12 months of filling role
  • Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
  • Demonstrates alignment with ESL’s Core Values, mission,…
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