Care Coordinator II - Monroe Region - Preventive Services

Care Coordinator II - Monroe Region - Preventive Services Job Description

Job Summary

The Care Coordinator II is responsible for coordinating multiple aspects of the youth’s and/or families’ care. This role provides the coordination and delivery of high‑quality psychosocial care to youth and families. The Care Coordinator II works with other care providers and community partners to ensure that the overall needs of the client(s) are met. The Care Coordinator II may also be assigned to lead projects or mentor program staff.

This Care Coordinator II position is working on the Family Preservation team, a Preventive service  Care Coordinator II has a caseload of 5 families, supporting them with up to 4 hours weekly of in‑home and/or community based support. This is a unique opportunity to work with both caregivers and children, providing case management, linking them to services, assessing and supporting safety, and strengthening relationships to prevent out of home placement.

This position provides a flexible work schedule. Working as part of a supportive team, weekly supervision by an LCSW, and comprehensive training are provided.

This will be a full‑time (40 hours) position. The schedule is primarily Monday‑Friday, 8:00am‑6:00pm, but flexibility for some evening and weekend hours may be required based on client need. This will be based out of our 1 Mustard St office in Rochester, NY.
Note that mileage in a personal vehicle is eligible for a generous reimbursement.

Essential Job functions

• Coordinate multiple aspects of the youth’s and/or families’ care.
• Assess the youth and/or family’s needs and strengths while continuing to support development of the individual service plan in collaboration with the youth and family(ies), and/or multi‑disciplinary treatment team.
• Implement strength‑based service plan including community based visits/home visits and assessments, identifying and coordinating collateral resources, recognizing gaps and needs, assessing results, and communicating with the multi‑disciplinary treatment team.
• Utilize experience, education, age‑specific knowledge and cultural competence in order to assess and support youth and/or families to achieve positive outcomes.
• Coordinate and deliver psycho educational training for youth and/or families and groups in a variety of settings based on identified needs.
• Meet with youth individually to assess and teach skill development and report on their progress.
• May organize and facilitate skill‑based groups for youth.
• Develop, maintain and update all required documentation in a timely manner utilizing effective written and oral communication.
• Provide or arrange for transportation of youth and/or families to and from medical, behavioral health, or other treatment related appointments as needed.
• May be assigned to lead projects or mentor program staff.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

Education & Experience

• Minimum 18 months of relevant experience required.

Special Requirements

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, and Optimizes Decision Making, the following occupational competencies must be demonstrated:

• Ability to understand and adhere to all federal, state, and local statutes, regulatory agency standards and Hillside policies
• Ability to de‑escalate and manage crisis situations both in‑person and by phone
• Ability to deliver psycho educational training
• Ability to work collaboratively as part of a multi‑disciplinary treatment team
• Ability to work through a series of issues using independent judgment
• Ability to be independent and self‑directed

Physical Demands & Work Environment

• Must be able to work a variable scheduling including evenings and weekends
• Sitting (up to 6 hours)
• Occasional standing (up to 2 hour)
• Occasional walking (up to 2.5 hours)
• Driving (several times a week up to…