Front Desk Receptionist

Columbia University Irving Medical Center

Recruitment began on January 30, 2026

and the job listing Expires on March 2, 2026

At Columbia University Fertility Center, we are a team of compassionate and dedicated embryologists, physicians, nurses, scientists, technicians, medical assistants, patient financial coordinators, and others, all working together to provide exceptional care to our patients and help them achieve their dreams of building a family.

Our purpose is to bring life into the world. We have a proud history that goes back decades, and have been growing rapidly thanks to our amazing team. We offer great benefits, opportunities for continued personal and professional development, and a very supportive environment. We are looking for individuals who want to join our team and grow together.

We are conveniently located in Columbus Circle in the heart of Manhattan, right at the doorstep of Central Park, with easy access to transportation. We also have a satellite office in White Plains and New Jersey.

A very exciting opportunity is now available for a Front Desk Receptionist to join the Columbia University Fertility Center! As the face of the practice, the Front Desk Receptionists are highly valued members of the team, working alongside clinical staff to provide quality and compassionate patient care. The Front-Desk Receptionists perform a variety of administrative duties including scheduling support, checking patients in/out and ensuring a seamless patient flow throughout the day.

• Greet patients and visitors, answer telephone calls and coordinate & schedule appointments, procedures, and other specialty services/tests.
• Conduct pre-registration, check-in, check-out, appointments, and other related tasks.
• Obtain all required registration and intake information from patients; verify and/or update any new insurance or other information in Epic; obtain prior authorizations and referrals for visits and tests and verify eligibility for services; accurately indicate arrivals, no-shows, reschedules, and physician cancellations in Epic; collect all time-of-service and past due payments.
• Manage and review physician’s schedule to ensure all authorizations and pre-certifications for office visits and procedures are obtained.
• Review patient’s registration and insurance for accuracy. Contact patients as needed to update missing information and prescreen patients.
• Assist with coordination of care to other specialties and appointments.
• Verify patient insurance eligibility and benefits as needed.
• Conduct all pre-determination, authorization, and pre-certification. Manage these processes and documentation closely to ensure no scheduling delays.
• Maintain follow up on projects/reports and inform physicians and managers of critical situations or changes.
• Perform administrative duties as it pertains to practice or specialty.
• Manage all assigned Epic work queues. Assist others with backlog or increased volume activity.
• Follow end-of-day closing procedures.
• Other duties as assigned.

Job Type: Full-time

Schedule: Saturday
- Wednesday, 7am-4pm, and holiday coverage as needed.

This schedule is not flexible. Applicants must be able to commit to working the designated days and hours.

We value hard work, creative problem solving, and kindness to each other and our patients. We are looking for talented individuals who are excited to work in a purpose-driven organization alongside colleagues who are high performers and innovators and help us continue to grow and improve. We value optimism, compassion, teamwork, and providing world class care and service to patients pursuing fertility treatment.

We are looking for you to join with us in accomplishing amazing things.

The ideal candidate has excellent communication skills, great judgment and is able to work in a fast-paced environment. A kind and friendly demeanor is a must.

• High school diploma or equivalency is required.
• A minimum of 3 years’ experience in a medical office environment with knowledge of medical terminology and surgical scheduling is required.
• Candidate must…