Patient Service Representative

Position Overview

We are seeking a highly organized and personable Patient Services Representative to join our bustling specialized ophthalmology practice. As the first point of contact for our patients, you will play a vital role in delivering exceptional customer service, managing appointments, and ensuring the smooth flow of daily operations. If you thrive in a fast-paced medical environment and are committed to providing outstanding patient care, we invite you to join our team.

• Greet patients warmly and create a welcoming atmosphere in the clinic.
• Schedule appointments, surgeries, and follow-up visits while optimizing the physician's schedule for efficiency.
• Manage a high volume of incoming calls, addressing patient inquiries, scheduling requests, and concerns promptly and professionally.
• Verify patient information, insurance coverage, and ensure accurate data entry into the electronic health records system.
• Collect and process patient demographic and insurance information during check-in, ensuring accuracy and compliance.
• Explain and assist patients in completing necessary forms and consent documents.
• Coordinate and communicate effectively with medical staff, referring physicians, and internal departments.
• Assist patients in understanding their insurance coverage, co-pays, and out-of-pocket expenses.
• Handle patient inquiries about billing, account balances with sensitivity and discretion.
• Collaborate with clinical staff to maintain an organized and efficient patient flow.
• Manage and update patient records, ensuring all necessary documentation is complete and accurate.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Address patient concerns and complaints in a professional and empathetic manner, escalating issues as needed.
• Participate in training programs and stay updated on practice policies, procedures, and industry regulations.
• Contribute to the maintenance of a clean and organized reception area.
• Assist in administrative tasks such as filing, data entry, and supply inventory management.