Access Associate, Physical Therapy & Rehabilitation Day Shift

Job Title: Access Associate

Department: Physical Therapy - Ridgeview

Location: 1381 E Ridge Rd Ste 210, Rochester NY 14617

Hours Per Week: 40

Schedule: Monday-Friday, Three days out of the week 7am-3:30pm and two days 9:30am-6pm

Summary: As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check‑in and check‑out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

• Intermediate computer skills
• Excellent customer service and communication skills

• 2 year degree or equivalent combination of education and work experience
• 1 year of customer service experience

Pay Range: $17.85 - $19.50

City: Rochester

Postal Code: 14622

Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.