Mgr. Clinical Administration

Location: City of Rochester

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
** Job Location (Full Address):
** 601 Elmwood Ave, Rochester, New York, United States of America, 14642
** Opening:
** Worker Subtype:

Regular Time Type:

Full time Scheduled Weekly

Hours:

40

Department:500708 CVSL RCPG & Cardiac Rehab

Work Shift:

UR - Day (United States of America)
Range:

UR URG 112

Compensation Range:$70,197.00 - $
* The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
*** Responsibilities:
** Provides comprehensive administrative, operational, and strategic leadership in support of the Advanced Heart Failure (AHF) & Heart Transplant Program. Oversees complex clinical and business operations, including clinic workflow optimization, clinical quality outcomes, patient experience, financial coordination, supervision of professional staff and overall oversight of Physician Support Representative (“PSR” team. Exercises a high degree of autonomy in managing program operations, resolving complex and non-routine issues, and developing solutions that impact departmental performance and organizational priorities.
Designs and advances business management practices, planning mechanisms, and control systems necessary for effective administrative program management. Serves as the Administrative Operations leader on the leadership team, collaborating with clinical and administrative partners to coordinate and advance strategic operational initiatives. Establishes program administrative operational strategy, defines goals, and drives implementation of initiatives that align clinical services, regulatory requirements, and financial performance.

Analyzes operational and clinical data to guide decision-making and ensure alignment of resources with program growth and institutional objectives.
Serves as a key administrative partner to clinical and executive leadership, collaborating across Cardiology, Solid Organ Transplant, Cardiac Surgery, and other institutional stakeholders to advance strategic initiatives, ensure regulatory compliance, and support program development. Influences decision-making by justifying recommendations, building consensus, and securing cooperation across multidisciplinary teams.
** ESSENTIAL FUNCTIONS
**** Clinical & Operational Leadership:
*** Provide strategic oversight of administrative operations in support of clinical program, including scheduling, patient access, billing coordination, and workflow design to support efficient, high-quality care delivery across the AHF & Transplant program.
* Maintain program-level accountability for the AHF Patient Services Representative (PSR) team through direct leadership of the PSR Supervisor; establish staffing strategy, performance expectations, and service standards while guiding complex employee relations and performance management matters.
* Serve as a senior escalation point for complex patient relations, service recovery, and operational challenges requiring judgment beyond standard procedures.
* Develop and implement program-wide administrative, operational, and compliance strategies that support evolving regulatory requirements and organizational priorities.
* Partner with clinical leadership to advance quality improvement initiatives and operational redesign (including plan for Phoenix utilization); represent administrative leadership in QA/QI and interdisciplinary planning forums.
* Evaluate program performance using advanced analytics, clinical quality indicators, and operational metrics; identify trends, develop recommendations, and lead implementation of…