Assistant General Manager

Home2 Suites by Hilton, a rapidly growing and award-winning brand in Hilton’s history, offers stylish, extended-stay accommodations with flexible room designs. Focused on providing value for cost-conscious guests, the brand features complimentary breakfast options, free WiFi, fitness and laundry areas, and pet-friendly environments. Known for environmentally friendly practices, Home2 Suites ensures comfort with spacious community spaces, outdoor areas, and convenient 24-hour business centers.

The brand is dedicated to delivering exceptional hospitality experiences with innovative amenities.

We are seeking an Assistant General Manager to join our team in this full-time, on-site role located in the Rochester, New York Metropolitan Area. The Assistant General Manager will oversee the daily hotel operations, manage staff, ensure superior guest experiences, and support the General Manager in achieving operational and financial goals. Responsibilities include supervising departments, maintaining brand standards, handling guest concerns, ensuring compliance with safety laws, and managing budgets and reports to optimize efficiency and profitability.

• Strong leadership, team management, and conflict resolution skills
• Proficiency in budget management, financial reporting, and operational planning
• Experience in guest services, customer relationship management, and problem-solving
• Knowledge of industry standards, hotel operations, and brand requirements
• Exceptional communication and interpersonal skills
• Ability to work a flexible schedule, including nights, weekends, and holidays
• Bachelor's degree in Hospitality Management or a related field is preferred
• Prior experience in hotel management or a supervisory role within the hospitality industry
• Commitment to fostering a positive and inclusive workplace culture.