Director Club Operations

Director of Country Club Operations-Direct Hire, Starting at $95k

Private Country Club | Rochester, NY – West Side
Starting Salary: $100,000 + Performance Incentives

A premier private country club on Rochester's west side is seeking an experienced, hospitality-driven Club Manager to lead its food & beverage, member experience, events, and sales operations.

This is a highly visible leadership role for someone who understands that exceptional club hospitality is about more than great food and service—it's about creating an experience that makes members feel known, welcomed, and genuinely excited to be part of the club.

The Club Manager will have significant ownership over the day‑to‑day operation and long‑term success of the club, leading teams across dining, bar, banquet, culinary, event, and sales functions. Working closely with ownership and club leadership, this person will help shape the member experience, strengthen operations, develop a high‑performing team, and identify opportunities to grow revenue and engagement.

We're looking for a leader who is equally comfortable building relationships with members, developing staff, reviewing financials, overseeing a major event, and jumping into the operation when needed.

If you're energized by hospitality, thrive in a relationship-driven environment, and want the opportunity to make a meaningful impact on a respected private club, we'd love to meet you.

You'll oversee the daily operations of the club's Grill Room, Bar, Kitchen, Banquet Facilities, 9½ Grill, golf tournament hospitality, and sales functions.

You'll be responsible for:

• Creating an exceptional, welcoming experience for members and their guests
• Establishing and maintaining outstanding standards for service, food quality, beverage programs, cleanliness, and presentation
• Building strong relationships with members and proactively responding to feedback
• Ensuring a personalized, high-touch hospitality experience throughout the club
• Developing and maintaining policies, procedures, and service standards
• Identifying opportunities to increase member engagement and club utilization
• Ensuring club programming, dining, events, and activities consistently reflect the club's culture and standards

Great hospitality starts with a great team. You'll set the tone for a professional, positive, accountable, and service-driven culture.

You'll:

• Recruit, train, mentor, and develop managers and staff
• Establish clear expectations and hold teams accountable to service standards
• Create an environment where employees feel supported and motivated to deliver their best
• Conduct performance evaluations and provide ongoing coaching and development
• Build strong collaboration between front-of-house, culinary, events, sales, and club leadership

You'll provide leadership across the club's dining and beverage operations, partnering closely with the Executive Chef and/or Kitchen Manager to deliver an outstanding and consistent culinary experience.

Responsibilities include:

• Maintaining exceptional food quality, creativity, consistency, and presentation
• Ensuring menus remain fresh, relevant, and seasonally appropriate
• Managing wine, beer, and spirits programs, including purchasing, inventory, and pricing
• Developing creative beverage offerings, tastings, and special member experiences
• Maintaining exceptional standards for service, cleanliness, uniforms, and professional presentation
• Ensuring compliance with health, sanitation, safety, and responsible alcohol service requirements

From weddings and private celebrations to golf tournaments and signature club events, you'll help ensure every event reflects the level of hospitality members and guests expect.

You'll partner with the events and sales teams to:

• Oversee the planning, staffing, and execution of banquet and club events
• Ensure seamless communication between sales, culinary, service, and operations teams
• Deliver memorable experiences for private functions, weddings, tournaments, and member events
• Identify opportunities to improve both the guest experience and…