Hotel Concierge

Location: City of Rochester

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal Days Training & Development opportunities, career growth

Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working

Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position

What We're Looking For:

A warm and engaging Concierge who will be the heartbeat of our guest experience-delivering personalized service, anticipating needs, and creating unforgettable moments. You'll be the trusted resource for everything from local recommendations to special arrangements, ensuring every guest feels valued and cared for. In this role, you'll combine deep knowledge of our property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences.

Who You Are:

Hospitality Enthusiast:
You thrive on creating memorable experiences and take pride in exceeding guest expectations

Proactive Problem Solver:
You anticipate needs before they arise and respond quickly with thoughtful solutions

Clear Communicator:
Your verbal and written communication skills make interactions seamless and professional

Detail-Oriented Multitasker:
You manage multiple requests with grace and precision, ensuring nothing is overlooked

Adaptable Team Player:
You embrace change and work collaboratively across departments to deliver exceptional service

Veterans and military spouses are encouraged to apply

What You'll Do:

Greet guests warmly and professionally, setting the tone for an exceptional stay Provide detailed information about hotel amenities, services, and local attractions

Make dining, theater, tour, travel, and other arrangements tailored to guest preferences

Assist with transportation, childcare, and other special requests

Research and provide timely, personalized recommendations to enhance the guest experience

Maintain the Concierge desk and lobby area to ensure a welcoming environment

Build and maintain resources and contacts to offer up-to-date information on local events and activities

Answer guest inquiries and communications in accordance with Loews Hotels standards

Conduct hotel tours, showcasing property history and features

Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Required to attend all mandatory training sessions and meetings

Perform other duties as assigned

Your Qualifications Include:

High School Diploma or relevant work experience required

Minimum of one (1) year guest service experience in hotel hospitality preferred

Experience with previous Property Management System, preferred Opera System Certification for Concierge Professional preferred.

Ability to stand and walk for long periods of time required

Wage range for this position, based on experience, is $30.70 to $38.37.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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