Assistant Director of Front Office

Location: City of Rochester

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement, Paid Personal Days Training & Development opportunities, career growth

Tuition Reimbursement Pet Insurance Complimentary meals in Team Member Café while working

Team Member Hotel Rates, other discounts, perks and more Benefits are subject to eligibility and may vary by position

Job Specific Oversees daily agent activities at the Front Desk and ensures all Team Members are adhering to the company standards.

Interacts with the guest and handles all guest requests.

Provides a four diamonds and more experience by focusing on exceeding guest expectations.

Supports the Front Desk Agents by providing constant feedback and training.

Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.

Responsible for controlling the inventory levels and works closely with the purchasing department.

Coordinates the quality, efficiency, and safe operations of the Front Office department.

Ensures safe and efficient flow of traffic of arriving and departing guests.

Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.

Maintains open lines communication with other departments

Interacts frequently with guests to ensure satisfaction with services

Attends all required meetings for position

Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times

Conducts regularly scheduled meetings and training as required

Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction

Ensures that all requests are handled promptly, accurately, and with utmost courtesy

Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines

Ensures that all daily and group reports are distributed to appropriate parties

Other duties as assigned

General

Maintains clean and excellent condition of Back Office area and equipment

Maintains proper stock of all supplies in Back Office Area Executes emergency procedures in accordance with hotel standards

Notifies appropriate individuals and departments of any problems or unusual matters of significance

Attends all appropriate hotel meetings and training sessions

Is polite, friendly, and helpful to guests, employees, and management

Promotes and applies teamwork skills at all times

Complies with all hotel standards, policies, and rules

Complies with safety regulations and procedures

Remains current on hotel information and changes

Qualifications

Excellent communication skills - oral and written

Excellent guest service skills

Knowledge of computer programs utilized in property management

Able to work a flexible schedule, including weekends and holidays

Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

Minimum two years' experience as Front Desk Agent at a comparable quality property

Salary range for this position, based on experience, is $72,000.00 to $90,000.00.Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion,…