Trainer - Operations

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

When you feel like you belong, work is no longer work - it's personal. At Paylocity, we believe better employees lead to better companies. Workplaces and cultures that care will build the future, and at Paylocity, we're doing just that. Join us as we change the future and transform your career!

There are jobs and then there are careers. Since 1997, Paylocity has been hiring talented people, giving them big challenges, and providing the right resources to help them succeed. Our award-winning culture ensures all employees feel truly welcome, appreciated, and free to be themselves. While other companies talk about it, we make it happen. Join Paylocity and launch your career!

In-Office:
This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The role is responsible for providing training to general audiences at Paylocity, including but not limited to: CCCs, Inside Sales, ICs, AMs, and/or Clients

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge & Application

* Deliver advanced training through in person, virtual, and blended training to meet the various needs of the Inside Sales, Client Training or Implementation teams. Training events can include new hire, advanced skills, career progression readiness, leadership, and individual or team performance support.

* Mentor and coach learners/employees through shadow sessions and 1:1 training.

* Identify training gaps and create a needs analysis with all stakeholders to ensure training needs are met.

* Maintain proficient understanding of adult learning theory and various learning styles and collaborate with other L&D Specialists, Instructional Designers, and business partners to ensure course curriculum, materials, modality and resources are aligned.

* Ability to adapt various facilitation styles to accommodate classroom, virtual, group, and 1:1 environments.

* Manage the structure and organization of training material in various knowledge management systems.

* Act as a peer-mentor to new team members.

* Serve as a Brand Ambassador for Paylocity's culture and values.

Complexity & Problem Solving

* Proactively identify required curriculum enhancements and changes to meet the evolving needs of the department and then make the required changes in a timely manner.

* Collect and analyze feedback from cross-functional leadership and subject matter experts to make change recommendations.

* Conduct needs analysis and develop training material to be utilized at the team level.

Discretion & Impact

* Evaluate internal audiences and communicate their progress to the respective managers with a journal write-up, including all feedback and developed course of action following all 1:1 and coaching sessions with employees.

* Collect and share feedback from trainees for the purposes of self-development and program enhancements.

* Participate in cross-departmental training initiatives.

Collaboration & Interaction

* Collaborate with cross-functional teams to perform training needs analysis and create curriculum enhancements.

* Leverage non-training time to determine future training needs and enhancements and maintain knowledge of Paylocity's services, processes, and products.

* Actively participate in cross-departmental training initiatives.

Management and Supervision

* Manage all aspects of classroom preparation, including creating/distributing agendas, learning materials, scheduling invitations, managing…