Human Resources Director

Location: City of Rochester

** Human Resources Director*
* ** Human Resources*
* ** Rochester, NY or Syracuse, NY - Hybrid (Onsite + Remote)*
* ** Exempt, Full-Time 40 Hours*
* ** Compensation: $100,000 to $115,000/year
**** Put the CARE in your CAREER!
** At CCSI, our
** mission
* * is to activate possibilities and spark change in organizations that put people first. Our
** vision
* * guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you’re looking for a career with purpose that creates lasting change in the community, we encourage you to apply.

We are seeking a talented
** Human Resources Director
** to join our team of nearly 500 employees. The Human Resources Director is a strategic and collaborative leader within the People and Culture Department, reporting to the Chief People and Culture Officer (CPCO). This role provides direction, guidance, and oversight to the Human Resources team while driving continuous improvement and operational excellence across CCSI’s HR service delivery. As part of a highly integrated and mission-driven department (including HR, DEIB, Learning and Development, and Trauma-Informed Practices) the Director actively partners across functions to advance initiatives that support employee wellbeing, engagement, and a deep sense of belonging and community.

Guided by the mission to shape a culture of belonging by awakening growth, connectivity, wellbeing, and empowerment, and the vision to serve as a collaborative and strategic partner, the Director models a strong collaborative spirit, champions innovative and people-centered practices, and ensures that HR strategies translate into meaningful experiences that benefit employees and strengthen the organization’s impact.
** The top priorities for this position:
*** Partners with CPCO to develop strategic Human Resource operational plans that align with and support organizational priorities and leads HR team in executing the plans by managing projects and activities.
* Ensures the HR team creates a positive, people-focused, employee experience with responsive service and support, clear and accessible processes, and collaborative HR programs that enables CCSI to attract, engage, and retain top talent.
* Strategically evaluates and upgrades HR service delivery model and oversees optimization and deployment of employee services (from hire to retire) to support the changing needs of CCSI’s employees, in alignment with CCSI’s culture.
** In this role, you will
***** Human Resources Leadership & Team Development
**** Provide leadership, supervision, coaching, and professional development to the Senior Benefits and Wellness Program Manager, Human Resources Manager, and HR team members, with an emphasis on operational excellence, project management, customer service, and continuous improvement.
* Establish clear performance expectations, accountability measures, workplans, and priorities that support timely, accurate, compliant, and high-quality HR service delivery.
* Foster a collaborative, trauma-informed, equity-centered, values-aligned, and continuous learning culture within the HR team.
* Lead departmental planning, goal setting, project prioritization, resource allocation, and implementation follow-through in alignment with People and Culture and organizational priorities.
* Partner with the CPCO to translate People and Culture strategies into HR operational plans, team deliverables, timelines, metrics, and sustainable practices; manage HR team projects.###
* HR Operations, Service Delivery & Employee Experience
** Lead ongoing evaluation and enhancement of HR service delivery models and employee lifecycle processes, from recruitment and onboarding through development, retention, transition, and separation.
* Establish, oversee, and continuously improve HR operational procedures, workflows, Standard Operating Procedures, documentation…