IT Business Analyst; Student Lifecycle

Position Details

• Position Title: IT Business Analyst (Student Lifecycle)
• Position Type: Staff
• Requisition Number: ST160
• Department: Information Tech Services
• Title of Supervisor: Director, Enterprise Applications and Data
• Full-time/ Part-time: Full-time
• Work Hours per Week: 35
• Weeks Per Year: 52
• Months Per Year: 12
• Work Days: Monday - Friday
• Work Hours: 8:30 am - 4:30 pm
• Salary Range: $75,000 to $80,000
• Hours and Months: 35 hours week / 12 months
• Exemption Status: Exempt

The IT Business Analyst is responsible for planning, testing, and supporting the software and tools (including Colleague and other approved third‑party software, ie OnBase, Soft Docs, Flyer Success (Navigate), Power

FAIDS, Slate etc.) used to support mission critical administrative functions within their designated functional areas. The IT Business Analyst will function as the subject matter expert and will assist in maximizing the utility of the systems used. Serves in a consultant role and provides customer service to their division(s) and is part of the ITS cross‑divisional team of analysts, each with respective functional area responsibilities.

The ITS Business Analyst helps their functional units to better identify, understand and address departmental needs. The IT Business Analyst will provide day‑to‑day application support for their respective functional areas within Academic Affairs, Strategic Enrollment, Community and Belonging and Athletics. Supported functions include but are not limited to the Registrar's Office, Academic Advisement, Teaching & Learning Technologies, Student Experience, Residence Life, Community & Belonging, Athletics, Admissions and Financial Aid.

• Becomes the "resident expert" on functional area business practices and technology usage to optimize the use of Colleague and other tools in automating end‑to‑end processes.
• Assumes role of functional liaison to ITS for new projects and operational software and procedural issues.
• In collaboration with ITS leadership and stakeholders, determines functional area project priorities.
• Responsible for evaluating, determining impact, testing and deployment of software updates and new functionality and communicating to functional area.
• Plans, monitors, implements, deploys and assesses division‑specific projects.
• Ensures coordinated effort for new projects, from requirements to integration.
• Demonstrates hands‑on expertise in the use of ad  hoc query and reporting tools, assists in developing and maintaining operational queries & reports in support of divisional needs.
• In coordination with ITS development staff, develops and maintains computer processes required for daily operations, special projects, and statistical information.
• Addresses technology issues that may arise within the functional area.
• In conjunction with functional area and ITS leadership, "scans the horizon" for new technology trends in their business area.
• Serves as initial point of contact to assess and triage technical issues within the functional area.
• Elicits, analyzes and documents business requirements as new processes are introduced and automated.
• Proactively identifies opportunities for improvement and automation of existing functional processes.
• Maximizes use of technology functionality, including non‑Ellucian tools (i.e. Moodle, Qualtrics, Soft Docs, Flyer Success (Navigate), Slate etc.).
• Acts as a resource to provide assistance in development of Technology/Procedures documentation across the division as well as IT standard operating procedures.
• Maintains / ensures data integrity for functional area data subset.
• Ensures that processes and data comply with relevant regulations and University standards.
• Trains new users and existing users on Colleague and approved third‑party software functionality.
• Supports staff and faculty in their operational use of technology.

• Bachelors Degree in Information Technology, Computer Systems or in any field with professional experience pertinent to role.
• 2‑4 years or more of progressive experience in business analysis and data stewardship and analysis.
• Familiar it…