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Global IT Service Desk Manager — ITIL & Outsourcing Lead
Job in
City of Rochester, Rochester, Monroe County, New York, 14602, USA
Listed on 2026-02-07
Listing for:
Arnold Magnetic Technologies
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
A leading global manufacturer in Rochester, NY, is seeking a Service Desk Manager to lead end-user support operations. This role involves managing service desk staff and outsourced providers, ensuring high-quality IT service delivery. Candidates should have a Bachelor's degree in IT or a related field, ITIL experience, and strong leadership skills. This position requires direct support responsibilities and offers an opportunity to enhance global service desk efficiency through standardization and best practices.
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