Network Operator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location: 30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening: Worker Subtype:
Regular

Time Type: Full time

Scheduled Weekly

Hours:

40

Department: 900083 ISD Infrastructure

Work Shift: UR - Day (United States of America)

Range: UR URG 110 H

Compensation Range: $29.05 - $40.67

Notes: The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Provides operational support for organizational networks, including departmental LAN/WAN, backbone/data center infrastructures and network related services. Monitors network to ensure optimal performance, including site outage investigations and equipment failures. Installs and configures network equipment in accordance with network standards. Documents network cable plant.

• Provides first point of escalation into networking team. Monitors network to ensure optimal performance, including site outage investigations and equipment failures. Assists in the management of network capacity and escalates when appropriate. Researches and implements solutions for vendor and end-user initiatives.
• Installs and configures network equipment in accordance with network standards. Assesses current communication equipment rooms for identification of end devices in preparation of network equipment replacement. Participates in the planning for network equipment replacement, including configuration of equipment, physical installations and coordination with stakeholders for maintenance scheduling.
• Documents network cable plant and maintains an inventory of network components throughout entire network infrastructure. Recommends and implements process changes to improve efficiency. Provides on-call coverage to service network interruptions, escalating when appropriate.
• Resolves problems with cabling partners regarding procedures, managing customer expectations and successfully closing all customer orders. Identifies and documents areas of improvement.
• Conducts research to assist in the creation of technical support documentation for systems and applications.
• Other duties as assigned.

• High School diploma or equivalent and 1 year of relevant experience required
• Associate's degree preferred
• Or equivalent combination of education and experience
• Experience working with large, enterprise-wide LAN/WAN environments in higher education or healthcare setting preferred

• Demonstrated analytical and problem-solving skills required
• Strong verbal and written communication skills required
• Familiarity with network electronics, including optical networking concepts, routers, switches, etc. preferred
• Familiarity with network management tools, such as Intermapper, Netdisco, Cisco Prime Infrastructure, etc. preferred
• Familiarity with structured cable plant components and techniques for both fiber and copper preferred
• Thorough knowledge of TCP/IP protocols and addressing preferred

• CCNA - Cisco Certified Network Technician upon hire preferred

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This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.