Regional Operations Center Specialist

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

A dedicated worker with strong technical skills. Adaptable in quickly changing environments and a reliable team player. If this sounds like you, then Regional Operations Center (ROC) Specialist may be the role for you.

Must be willing to work 2nd or 3rd shift.

As a ROC Specialist, you will be using national tools and processes to provide 24/7 incident management to our vast hybrid-fiber coaxial plant network. You will be monitoring plant performance for optimal service delivery to our valued customers. Whether it be dispatching maintenance teams to fix outages or finding impairments, your work will be directly helping our customers get back online and enjoy using our services.

• A supportive work environment with helpful team members
• The knowledge of ultimately helping customers
• Being able to rely on team members for whatever arises
• A fast-paced environment
• An open communication flow between peer organizations

Being able to rely on your team and their ability to rely on you builds the relationship needed to ensure our network is working optimally. By monitoring operating areas and managing incidents, you will be strengthening the connection between Spectrum services and our customers.

Required Qualifications

• Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year;
  Dispatch, Call Center Tier or help desk support experience of at least 1 year
• Technical
  
  Skills:
  
  A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues
• Skills: Strong communication, adaptable, quick learner
• Abilities: Troubleshooting, problem solving, works well on teams
• Schedule: Must be able to work all shifts including evenings, weekends and some holidays

Preferred Qualifications

• Two-year degree or certificate telecommunications or IT emphasis
• Previous experience working in a fast-paced, customer based environment

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $29.15
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.