IT Support Associate II, Ops Tech Solutions; OTS - Field

IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field

Job  |  Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital part of the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do—whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that spans across a multitude of technical disciplines. You will be encouraged to participate in career development opportunities presented to progress your career at Amazon.

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. The dress code is casual at each location (jeans, t-shirts, safety shoes, and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy’s most recent letter to shareholders at

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuously learning new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49 lbs, standing and walking for shifts lasting up to 12 hours.
• Traveling within the local or regional area to support our customers.

• Experience troubleshooting integrated and interdependent computer systems.
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent experience.

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications.
• Experience in a dynamic environment with a high degree of customer service.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, mental health support, medical advice line, 401(k) matching. Learn more about our benefits at  .

Location:

USA, NY, Rochester – 23.00 – 37.00 USD hourly

Posted: May 21, 2026 (Updated 21 minutes ago)