IT Support Specialist III

Top Skills

• 3 years of hardware and software troubleshooting & support experience. Windows and Mac experience preferred.
• Audio Visual experience. Responsible for technology set up and support for Audio / Visual hardware and software.
• Passion for technology. Evaluate new technologies and their integration in the existing environment.

This position is responsible for providing high‑level IT desktop and building technology support for the facility and end users, as well as supporting enterprise systems. Duties include resolving issues related to computers, mobile devices, peripherals and audio‑visual equipment;
Active Directory account commissioning and decommissioning. The incumbent will also be charged with staying current with IT equipment and trends.

The incumbent must possess a strong commitment to working in a team environment and strong communication skills. In addition to IT support and customer service, this professional will lead technical projects related to emerging technologies and services which effectively support growth within the environment.

• Support
• Troubleshooting
• Customer service
• Windows 10
• Technical support
• Mac
• Help desk support

• BA or BS degree in related discipline or equivalent combination of education and experience required.
• 3 to 5 years working with hardware and software required troubleshooting and integration, telecommunications, workstation security and network technologies in a service desk environment.
• Extensive experience with Windows, Mac OS and Linux desktop platforms, along with iOS and Android devices required.
• Experience evaluating new technologies and their integration into an existing environment required.
• Experience actively managing technical projects required.
• Experience with A/V support preferred.
• Experience with asset and inventory management software preferred.
• Experience with Active Directory preferred.
• Excellent written and verbal communication with exceptional attention to detail. Ability to describe technical issues or specifications to non‑technical clients required.
• Demonstrated ability to work collaboratively with and engage stakeholders required.
• Demonstrated commitment to diversity, equity and inclusion required.
• Comp TIA A+ preferred.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.