Electrical Engineering Technician

Rochester, NY (On-Site)
6+ Month Contract
$25–$28/hour
Day Shift (Monday–Friday)

We are working with a Rochester-based advanced manufacturing / electronics company seeking a Customer Support Engineering Technician to support post-sales technical issues, repairs, and customer integration efforts.
This is a hands-on, technical role supporting both customers and internal engineering teams. Strong troubleshooting ability and comfort working with electronic assemblies are key.

Duties

• Take ownership of customer-reported technical issues through resolution

• Troubleshoot hardware and software issues and document findings

• Support customers with installation, setup, and integration challenges

• Perform soldering, de-soldering, and rework on electronic assemblies (ESD compliant)

• Evaluate and repair returned equipment (RMA process)

• Track and analyze trends related to product performance and customer use

• Contribute to internal knowledge base, FAQs, and technical documentation

• Assist with technical training for internal teams and customers

• Escalate complex issues to engineering, product, or applications teams as needed

• Serve as a liaison between customers and internal technical teams

• Experience troubleshooting electronic systems (hardware/software)

• Hands-on experience with soldering and board-level repair

• Ability to diagnose issues using tools like multimeters, oscilloscopes, or similar

• Strong communication skills and ability to work directly with customers

• Comfortable working in a fast-paced, team-oriented environment

Requirements

• IPC-A-610 and/or J-STD-001 certification

• Experience with electronic test equipment (oscilloscopes, spectrum analyzers, etc.)

• General proficiency with Microsoft Office tools