Application Engineer Physical Security

Job Details

Job Location:

Rochester New York - Pittsford, NY 14534

Salary Range: $70,000 - $85,000 per year

• Provide technical support and maintenance for regional access control, CCTV, and integrated security systems
• Program, test, commission, and support system installations and upgrades
• Support local alarm centers, biometric systems, and key management solutions
• Perform system health checks, preventative maintenance, and remote diagnostics
• Troubleshoot PACS, VMS, and related applications through helpdesk and ticketing systems
• Maintain workstation images and support peripheral devices
• Support system and network connectivity and perform basic LAN/WAN troubleshooting
• Ensure smooth transition of sites from installation to live monitoring
• Complete site sanity checks and support project handovers
• Create and maintain accurate system documentation and handover materials
• Contribute to system upgrades and continuous improvement initiatives
• Provide occasional after‑hours support as required

• Minimum 5+ years of experience in the security systems industry or an equivalent role
• Strong experience with access control and CCTV systems, including installation, commissioning, and support
• Experience with PACS and VMS systems, including configuration and troubleshooting
• Experience with Windows operating systems and Microsoft Office Suite
• Basic knowledge of IT networking (LAN/WAN, cloud‑based systems) preferred
• Experience with helpdesk systems and ticket/issue management
• Lenel certification preferred (Master Certification a plus)
• Experience with Milestone CCTV, biometrics such as Alcatraz AI, and key management systems such as Keywatcher, Traka preferred
• Strong interpersonal and customer service skills

• Self‑motivated with the ability to work independently and manage complex technical tasks
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer‑facing abilities
• Ability to manage multiple priorities and deadlines
• Strong attention to detail and organizational skills
• Collaborative mindset with the ability to work across teams

• Associate or Bachelor’s degree in Information Technology or a related field preferred
• 5+ years of experience in application engineering, technical support, or systems integration
• Experience supporting enterprise‑level physical security systems

• Embedded role within a client environment
• Combination of office‑based work and hands‑on technical support

• Full‑time role
• Up to 20% regional travel required
• Occasional after‑hours support may be required

Candidates must be authorized to work in the United States.

Northland Controls is an equal opportunity employer. Discrimination of any kind is prohibited.