Account Manager II

Position Overview

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions. The role involves resolving client payroll and HR system challenges while fostering exceptional customer relationships through technical expertise.

• Issue Resolution – Maintain consistent availability, manage workloads, troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus – Champion clients' interests, delivering clear and effective resolutions.
• Timely Solution Delivery – Prioritize timely solutions in line with client requirements and internal service metrics.
• Leverage Resources – Source and validate answers, document issues, and ensure seamless client support.
• System Capabilities – Navigate systems and maintain advanced knowledge of Paylocity Products and Partners.
• Team Player – Work cross‑functionally, contribute to collective goals, and share insights.

• Dependability/Follow‑Up – Multitask, respond promptly, and ensure timely follow‑up.
• Problem Solve – Troubleshoot and resolve issues using knowledge, resources, and quantitative/qualitative information.
• Communication – Exhibit professional written and verbal communication with stakeholders.
• Knowledge & Resourcefulness – Use internal resources to resolve issues and minimize escalations.
• Optimizing Products – Be a product expert and stay current on product releases and mandatory training.

Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high‑volume customer‑facing roles. Experience in customer service or previous client‑interfacing role.

• Analytical thinking
• Problem solving
• Time management
• Communication
• Decision‑making

Team leadership or support roles – coaching, training, peer mentorship, or subject matter expert. Payroll and/or call center experience. CPP, FPC, APA, and/or SHRM‑CP certified.

Ability to sit for extended periods (7–8 hours a day). Use of computer and phone systems; operate a computer, use phone systems, and type.

Paylocity is an equal‑opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status. We are committed to the full inclusion of all individuals.