Project Manager, IT Project Manager, Operations Manager

This position is hybrid and remote eligible for up to 40% of the time. The office location for this position is at ESL Corporate Headquarters in Rochester, NY. Hours are Monday - Friday 8:00 a.m.

- 5:00 p.m. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Starting Pay: $101,852
Salary Range: $78,363 - $113,596

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

The Project Manager leads the planning and execution of medium to large-scale projects that drive operational efficiency, innovation, or regulatory compliance s role uses standard project management methodologies to manage scope, schedule, risk, and stakeholders. Project Managers work cross-functionally to deliver value, support continuous improvement of processes in the Project Management Office (PMO), and mentor less experienced team members.

• Manage the full lifecycle of strategic projects ranging from system implementations to product or process improvements
• Apply Agile, Waterfall, or hybrid methodologies to coordinate teams, tasks, and resources
• Drive timely completion of deliverables within agreed-upon scope, timeline, and budget
• Prepare project plans, charters, risk logs, and status updates for various stakeholders

• Build strong relationships with internal departments, vendors, and consultants
• Ensure high levels of client satisfaction through accessible, responsive communication
• Navigate challenges and negotiations professionally to keep projects aligned and moving forward

• Contribute to the refinement of project templates, processes, and tools in collaboration with the PMO
• Provide feedback on practical improvements based on project execution experience
• Mentor Project Coordinators and early-career team members, offering guidance on documentation, scheduling, communication, and best practices
• Help foster a culture of learning and excellence within the PMO

• Stay current on industry trends and best practices
• Participate in training and self-development opportunities
• Perform other related duties as assigned or appropriate to support business needs

• Bachelor's degree or 4 additional years of directly related experience in Project Management
• Minimum of 5 years project management experience, including:
  • Leading cross-functional teams of 10+ participants
  • Managing projects 6+ months in duration
  • Demonstrated experience managing projects requiring complex analysis and problem solving
  • Demonstrated experience managing projects resulting in presentation of recommendations and roadmaps
• In-depth understanding of effective project management principles and processes
• Excellent written, interpersonal and verbal communication skills at all levels of the organization
• Excellent presentation skills tailored to the audience with demonstrated ability to distill abstract and complex information into a simple-to-understand delivery
• Excellent leadership and team building skills
• Strong facilitation and conflict resolution skills and ability to recognize and escalation issues
• Strong planning and organizational skills
  
  Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

• PMP Certification
• Knowledge of banking products and services

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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