IT Customer Service Security Clearance

Position: IT Customer Service with Security Clearance
L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3

Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title:

IT Customer Service Job Code: 36196

Job Location:

Rochester, NY

Job Schedule:

9/80 (Every other Friday off)

Job Description:

This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting.

This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.

Essential Functions:

• Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical

• Manage assigned tickets in Service Now at required SLA levels and escalate tickets to higher-level support as required

• Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues

• Deliver new systems to employees and remove equipment as required following the processes dictated by the security team

• Support ongoing projects to replace or upgrade existing IT equipment as required

• Assist with RMF and ICD 503 compliance as required by security

• Utilize excellent written and verbal communication skills at all levels of the organization

• Ability to travel between L3

Harris facilities within the Rochester area

Qualifications:

• Active Top Secret/SCI security clearance and willingness to submit to a CI Poly

• Security+ CE or any DoD 8570 IAT Level I or higher approved certification

• Bachelor's Degree and a minimum of 2 years of prior related experience;
Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience;
Or, in lieu of a degree, a minimum of 6 years of prior related experience Preferred Additional

Skills:

• Active Top Secret/SCI with CI Poly

• Experience with Wyse Management Suite

• Active Directory and GPO management experience

• Experience with Microsoft Exchange

• Knowledge of basic networking concepts and working principles

• Experience with Cisco routers & switches, SCCM, and supporting Red Hat, CentOS, or Ubuntu Linux

• Network certification a plus In compliance with pay transparency requirements, the salary range for this role in New York state is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3

Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. The application window for this requisition is anticipated to close July 07, 2026.

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Harris Technologies is proud to be an Equal Opportunity Employer. L3

Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be…