End User Support Technician

Job Title:

End User Support Technician

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start:
None

Employee Type:
Regular

Percentage of

Travel Required:

Up to 10%

Type of Travel:
Local

* *
* *
* The Opportunity:

*
* CACI is seeking an  
** End User Support Technician
** to support our corporate customer. This is role requires you to be onsite and working core business hours. Great team with growth opportunities.

** Responsibilities:*
* + Image, configure, and troubleshoot end-user computers and related hardware.

+ Install, configure, and troubleshoot software applications, digital certificates, and operating system components.

+ Manage incidents and service requests from assignment through resolution, ensuring a high-quality end-user experience.

+ Repair and restore data files; decrypt inaccessible files; perform data migrations; and apply, troubleshoot, and validate file and folder permissions.

+ Configure, maintain, and troubleshoot multifunction devices (printing, scanning, and faxing), including coordinating vendor replacements and resolving communication issues.

+ Configure and maintain UPS devices and batteries; troubleshoot failures; coordinate vendor support; and plan and communicate scheduled downtime.

+ Plan and execute user moves, including workstation deployment, network connectivity, and phone setup.

+ Install network equipment and patch network cabling in accordance with established standards and best practices.

+ Identify, analyze, and resolve network connectivity issues.

+ Maintain wiring closet organization to ensure optimal network performance and compliance.

+ Support, maintain, and troubleshoot physical security systems, including badging and camera systems.

+ Prepare obsolete IT assets for secure disposal in accordance with company policy.

+ Manage stockroom inventory, including asset tracking and periodic audits.

+ Accurately document all activities in the Service Now ticketing system and consistently meet established SLAs.

+ Support infrastructure initiatives, including site openings, closures, surveys, expansions, and migrations.

+ Apply security patches and operating system upgrades to maintain system security and integrity.

+ Support and troubleshoot mobile devices across supported platforms.

+ Proactively identify, manage, and resolve technical issues within defined timelines.

+ Collaborate with cross-functional IT teams to resolve complex and critical incidents.

+ Plan, support, and troubleshoot local audiovisual (AV) events.

+ Support acquisition and integration efforts, including network installation, cabling, troubleshooting, workstation migration (reimaging or deployment), printer installation, and UPS configuration.

+ Develop, maintain, and update technical documentation, including procedures, processes, and hardware/software installation guides.

​

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* Qualifications:

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* _

Required:

_

+ U.S. Citizenship with the ability to obtain a Secret security clearance.

+ Bachelor's degree or equivalent experience, with five to seven years of relevant IT support experience.

+ Proficiency with Windows desktop operating systems and Dell hardware platforms.

+ Strong working knowledge of Microsoft Office 365, One Drive, and Microsoft Teams.

+ Solid understanding of network communications and fundamental networking principles.

+ Excellent written and verbal communication skills with a strong customer service

+ Ability to work effectively both independently and in a team environment with minimal supervision.

+ Strong attention to detail with demonstrated analytical and problem-solving capabilities.

+ Excellent time management skills and the ability to manage multiple priorities.

+ Proven ability to communicate effectively with end users via phone and email.

+ Experience supporting conference room technologies and collaboration platforms, including Microsoft Teams, Zoom, and Web Ex.

+ Ability to lift and carry up to 30 pounds.

+ Strong organizational skills with the ability to maintain a clean and orderly workspace.

_Desired:_

+ Experience supporting Bit Locker and Windows Hello.

+

Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments.

+

Experience with Cisco VoIP phones…