IT Helpdesk Technician

Position Description

Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk tickets, phone calls and email requests for technical support. Must be familiar with a variety of IT concepts, practices, and procedures.

• Maintain Help Desk queue on a daily basis
• Interaction and communication with all end users
• Setup and configuration of newly hired employee’s
• Install, maintain and support workstations, laptops, thin clients, printers, scanners, phones, mobile devices and related equipment
• Maintain stock of IT consumables (toner, cables, batteries, etc.)
• May perform other duties as required

• Experience with Microsoft Operating Systems, Microsoft Office including Outlook
• Ability to train end users on computer basics when called upon
• Good listening, communication and interpersonal skills
• Highly motivated and ready to work in a fast paced environment
• Great problem solving and decision making ability
• Ability to work independently as needed and as part of a team
• Must be willing to be flexible in work hours to get projects or maintenance done if needed

• The normal work environment is typical of a business office, automotive dealership and automotive repair facility.
• The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear.
• The IT Helpdesk Technician must occasionally lift or move up to 50 pounds.
• While performing the regular duties of the position, the Helpdesk Technician may be exposed to the risk of electrical shock, and possible exposure to toxic or caustic chemicals. The Helpdesk Technician must be able to wear safety equipment and follow safety instructions.

Bachelor’s degree in computer science, computer information systems, or related area is preferred or equivalent combination of education and experience.

Pay is from $40,000 - $60,000 per year. Rate of pay for this position is dependent on relevant skills & experience.